De Anza College :: Cashier's Office :: Refund Policies and Procedures

Refund Policies and Procedures

A community college district shall not refund any enrollment fee paid by a student for program changes made after the first two weeks of instruction for a primary term-length course, or after the 10 percent point of length of the course for a short-term course, unless the program changes are a result of action by the district to cancel or reschedule a class or to drop a student pursuant to Section 58106(g) where the student fails to meet a prerequisite.

In accordance with Section 58508 of Title V, California Code of Regulation, the college may withhold $10 from your enrollment fee refund. To be eligible for a credit/refund, follow the procedures below, complete a refund request form and forward it to the Cashier's Office for processing.

Drop your quarter-length class(es) by the deadline (2nd Friday of quarter or 1st Friday during summer session).
Drop your less-than-quarter-length classes before the second class meeting.
Drop your classes that meet one time only before the date of the class meeting.
Withdraw from all classes within the deadline.
Refunds due to drops before the start of term or class will not include the $10 refund service charge.
Refund/credit of enrollment fees: Total credit, minus $10 refund service charge, for class(es) dropped within the deadline.
Refund/credit of basic fees: Total credit for full withdrawal by the deadline.
Refund/credit of parking fee: NO refund after 2nd week of quarter or 1st week of summer session except cancellation of all classes by the college. Decal must be returned to the Cashier’s Office to qualify for the refund/credit.
Refund/credit for out-of-state or foreign tuition fee for quarter sessions: classes dropped during the first week=100% of tuition fee less applicable $10 refund service fee; classes dropped during the second week=75% tuition fee less applicable $10 refund service fee; classes dropped during the third week=50% tuition fee less applicable $10 refunding service charge; classes dropped during the fourth week=25% tuition fee less applicable $10 refunding service charge. No refunds after the fourth week.
Refund/credit for out-of-state or foreign tuition fee for summer session: classes dropped during the first week=100% tuition fee less applicable $10 refunding service charge; classes dropped during the second week=50% tuition fee less applicable $10 refunding service charge. No refunds after the second week.

Refunds are not automatic. You must request your refund in writing following the above procedures. Submit your refund request form to the Cashier's Office or e-mail to deanzacashier@deanza.edu with your refund instructions (payment method). Most refunds will be processed no earlier than the first day of the third week of term.

Methods to Request a Refund

Pick up a refund request form from the Cashier's Office OR
Download and complete the refund request form and mail, fax or deliver to the Cashier's Office. OR
E-mail the Cashier's Office (deanzacashier@deanza.edu) via your e-mail address on file authorizing us to credit to your last credit card used or issue a check refund. Please insert your full name, student ID# and the word REFUND on the subject line. OR
Send a letter addressed to the Cashier's Office, De Anza College, 21250 Stevens Creek Boulevard, Cupertino, CA 95014 OR
Send a fax sent to 408.864.5800 Attn: Cashier with all needed information per refund request form

Refund requests in writing should contain all of the following:

Student's name
Student ID number
Amount of refund
Student's signature

If requesting a refund via credit card, please provide the following information in addition to the above:

Cardholder’s name and authorizing signature
Cardholder’s billing address

An incorrect address could result in a considerable delay because your refund check could get lost or end up in the wrong hands. Please ensure that all refund requests are made within the deadlines specified in the schedule of classes.

Special notes:

If payment was made by cash or check, please allow three to four weeks for processing a refund check. If the payment was made by credit card charge, the credit reversal will be processed within 5 working days, but not earlier than the first day of the third week of school.
A $25 returned-item processing fee will be assessed for each check or credit card charge that is returned to the college by the student’s bank, including stop payments initiated by the student.